But
selecting the right event is critical. It doesn't necessarily make sense to participate
in every show that comes your way. Before making any commitments, study the types
of attendees and decide on your primary goal for your show. Do you want to sell
now or sell later? Staff up accordingly.
Of
the people visiting your booth, you will generally find that 80% were unknown
to you or were not called on before. Of course, you won't "connect" with everyone
stopping by, because 50% will not even stay for one minute, and only 10% will
stay for more than 3 minutes. But identifying and working with the right prospects
can be very profitable and cost effective.
Advance
Preparation
Before
you ever leave home, give your booth a facelift. How does it compare to others?
Does it blend in too easily? Design it so prospects must walk in to see your product
and pick up information. Keep it lightweight and pay close attention to lighting.
If
you don't already own a booth, consider renting instead of buying one. Average
booths last 3 - 5 years and may be quickly outmoded by new designs or technology.
Next,
request a list of registered attendees before the show. Write to obvious prospects
and invite them to visit your booth. For even better impact, consider sending
a broadcast fax three or four days before the show as your invitation. Be sure
to include a map with directions to your booth.
Location
Tips
Consider
the following pointers in when selecting your location. Most people walk to the
right when entering the hall and will skip the front and center exhibits. The
corner locations attract attention from two aisles and will generate more interest.
Avoid dead-end aisles, as well as spaces next to restrooms and food areas. Also
stay away from spaces with columns or obstructions that might get in the way.
At
The Show
Staff
your booth effectively. Try to have at least two people working at all times.
One should stand at the outside edge to welcome visitors and the other should
be prepared to provide more detailed information. Limit booth duty to 2 hours
on and 2 hours off, with hourly breaks to prevent fatigue and irritability.
Don't
leave literature on a table or hand it out casually. Only give it to prospects
after you have spoken with and qualified them. Mail more expensive information
to them after the show, then follow-up. Don't give away cheap premiums to everyone
who sets foot in your booth. Create a lasting impression with quality items tied
to your product or message. If necessary, limit premiums to qualified prospects
as a "momento" of their visit. Include a one page description of your product
with all printed material. It is more likely to be read.
Take
the offensive. Greet people passing by and invite them in. Don't pre-judge people.
Never start a conversation with "Can I help you?" or similar questions that can
be answered with a simple yes or no. Introduce yourself and ask a leading question.
(What do you do? What brings you to the show?) Prepare a dynamic 30-second verbal
description of your offer. Use brochures or the product itself to illustrate your
words.
Remember
that loose items can disappear. Use locking cabinets or security cables and keep
backups of critical items in your hotel room. Ship only in locked trunks and use
a color-key or hard-to-decipher coding system rather than content labels.
Sales
Tips
-
Wear standard business attire and comfortable shoes.
-
Arrive at least 15 minutes early and stay 15 minutes late each day.
-
Wear the name badge on your right side so the badge faces the prospect's face
when you shake hands.
-
Don't carry on lengthy conversations with fellow staff or exhibitors.
-
Don't smoke, eat or drink, even when invited by a customer.
-
Never sit down. Be ready to help.
-
Use the first minute to qualify the prospect. Describe briefly how your product
can satisfy their needs.
-
Ask
about buying interest within five minutes. (Are you interested in this? Do you
think what we have fits your needs?)
-
If
an attendee comes to your booth to complain, lead him to an area which is out
of hearing range of other prospects.
-
Remain polite and professional.
-
Save busy hours to prospect for new customers. Schedule appointments with current
customers during times when the show floor is less active.
-
Do the paperwork for leads or orders right away.
-
Schedule a short daily meeting so that your sales staff can get answers to problems
that have surfaced during the course of the event.
-
Send
follow-up notes within a week