I've
learned that most entrepreneurs are optimists by nature. If we weren't, then we
would never take the risks that go with starting a business. Whatever business
concept we have, we are certain that it is quickly going to become a roaring success.
Sure, we know that we'll have to work hard for a while and iron out a few details,
but we also believe with every fiber of our being that our dream will soon be
realized.
But
truth be told, success seldom comes as quickly as expected … if it comes at all.
In almost every case, you must go through a long and often painful process of
testing and tweaking your business concept. You will generally find that the concept
you finally settle on often bears little resemblance to what you had in mind when
you first opened your doors. You will find that it takes a lot of experimentation
to develop an approach around which you can build a successful business.
In my career as a turn-around artist and mentor to small business owners, I have
seen a lot of good business ideas come and go. Lengthy business plans seem to
have little or no correlation with success or failure. I have seen business owners
invest hundreds of hours in developing intricate and thorough business plans,
only to discover that reality is quickly heading in another direction.
Once
written, the carefully crafted plan gets put on a dusty shelf and is eventually
discarded while the business owner reacts to the reality of changing market forces.
I have found that most business owners seldom refer back to their business plan.
Because the world changes so quickly around us, a new reality has already left
the business plan far behind within just a month or two. Most business owners
discover that it takes entirely too much work to keep the plan up to date and
relevant.
So
why bother! So, if no one benefits from a business plan, why do we continue to
do it?
The
answer is that most business owners don't bother unless they need financial help.
Only then will they work through the tedious process. But the business plan is
more for the investors or bankers benefit than it is for the owner. I have seen
many eloquent business plans that were designed just for the purpose of securing
financial support. The plan was designed more to sell the possibility for a safe
and promising return on investment.
The
business plan was created because the banker said that they want to see one. Why?
I have met few bankers or investors that have based their loan agreement or denial
on much more than the executive summary and the financial projections. That is
because they cannot justify the time required to read and critique an in-depth
business plan just to make the size of loan needed by the typical small or medium-sized
business. The truth of the matter appears to be that if you have a long and carefully
crafted business plan, then the banker feels that you have done your homework
and are a better candidate for a loan.
The
banker or investor often do not know enough about a particular industry or opportunity
to know whether the assumptions made are valid or realistic. In far too many cases,
the projections I have seen were closer to pipe dreams than they were to the reality
that subsequently unfolded. This happens even when entrepreneurs create three
sets of forecasts: worst-case, probable, and stretch. What really happens is still
far from the image printed in the business plan. So, is there a better way? The
answer is short and sweet. Yes!
To
succeed in business, you must first get the concept down and then you can begin
building up your business over time. You need to follow the same process with
every business, unless you get lucky, in which case you will probably draw the
wrong conclusions and make some colossal errors later.
In
developing your start-up or expansion business plan, there are three stages you
must pass through and a very special way of doing it. It is a process that I call
"blueprinting."
A.
Strategic Blueprint
Every
homebuilder begins with a set of blueprints. It is a simple and easy to read outline
of key design elements and where they are located in the big picture. Every business
should begin with a similar blueprint. Your strategic blueprint should contain
the following elements … on no more than a single page of stationery.
1)
Your mission - Create a single sentence that reminds you why you started your
business and what difference will you make in the world around you.
2)
Your vision - Briefly articulate your basic method for achieving your vision.
3)
Your niche - State clearly who your target customer is. If necessary, briefly
explain why you selected them instead of another potential market group. There
is only one thing you should be thinking about during the start-up or operation
of any business. That is the opportunity to build a customer base that will make
the business viable. It must be able to sustain itself on its own internally generated
cash flow. First, you must determine exactly what kind of customers will give
you such a base and then prepare a compelling offer that will draw them in. Thereafter,
you must focus relentlessly on building that target base.
4) Your Promise - Explain why your target customers (niche) would choose to do
business with you over your competitors. In effect, what is your advantage?
5)
Your Philosophy - Create a statement about the kind of company you will run. What
will your culture and values be?
6)
Your Plans - Write down the key measurable objectives that will evaluate your
business success. Focus on the 3-4 elements that you expect to achieve in the
coming 12 months and then 1-3 elements that might take longer (i.e. 3-5 years).
B.
Tactical Blueprint
After
the Strategic Blueprint page, you should create a Tactical Blueprint and Calendar.
The Tactical Blueprint page summarizes in point form how you will go about acquiring
new customers and keeping the ones you have. It will also clarify where you will
spend money and why. Every business begins as a puzzle. Unless the pieces just
happen to fall into place (a rare experience), you need to spend an extended period
of time identifying the pieces and putting them together in a way that creates
a meaningful image. The only way to do that is through experimentation and letting
the market give you the answer. You must find a business formula that you can
use to build a solid base of repeat customers. Once you have outlined the key
tactical elements, put them on a month-by-month calendar (1-2 pages) for easy
review and adjustment.
C.
Manage The Cash
Every new and expanding business has a limited amount of money to work with. The
key is to make it last long enough for you to get through the "proving process."
Too many entrepreneurs start out with big plans and develop emotional comfort
with the expenses they see as necessary to achieve their dream. That is what killed
so many "dot com" companies … their expenses were not in line with the "proving
process." It is always wiser to spend behind the growth curve than ahead of it.
History has proven that it is always better to be catching up with sales than
paring back resources in crisis mode. To manage the cash, create a 12-month cash
flow plan (one page) showing anticipated revenues and expenses and how you will
manage the expenses in relation to the revenues that actually develop.
D.
Stick With What Works
There
is a risk to the tinkering process. If you keep changing too many things, then
your marketplace gets confused. The key to your success is building a loyal customer
base. Any changes you make should be focused on that objective. Too many entrepreneurs
become bored with repetition and often begin to make changes just to push away
their boredom. That is what kills a good business. Although you may be bored with
certain elements, it is that reliability and consistency that keeps your customers
coming back. You need to stay with your ship and see how far it goes.
Why
does business blueprinting work better? Because of their nature, most entrepreneurs
have trouble maintaining focus. They see opportunity everywhere and tend to forget
that there are two limited resources … time and money. You cannot afford to waste
either one at any time. When growth opportunities present themselves, both resources
are often stretched to the limit. By creating a business blueprint instead of
a lengthy business plan, you will find it easier to keep your focus and adjust
to inevitable market shifts without losing your way.